About This Opportunity
Mobile money has become the backbone of Ghana's digital financial economy. Telecel Cash — formerly Vodafone Cash — serves a substantial subscriber base using their mobile phones to pay bills, send remittances, access merchant payments, and participate in Ghana's digital commerce ecosystem. The platform's 24/7 availability and transaction integrity are not just technical requirements — they are the foundation on which millions of Ghanaians conduct their daily financial lives.
This Operations and Support Specialist role is at the core of maintaining that availability. You will monitor system performance, manage incident response, support partner integrations, conduct root cause analysis, and drive continuous service improvement across the Telecel Cash platform. The 24/7 operational environment means this role demands professionals who take genuine personal ownership of platform stability — who feel the impact of every outage and are motivated to prevent the next one.
For engineers with mobile money or payments platform experience, this role offers the opportunity to work at the heart of one of Ghana's most critical digital infrastructure systems — building skills and experience that are in high demand across the African fintech and telco sectors.
Role Purpose
Ensure 24/7 availability, stability, and performance of the Telecel Cash platform, products and services by proactively monitoring and configuring systems, resolving incidents, supporting partners, performing integrations, and driving continuous service improvement.
Key Responsibilities
Monitor and report on system uptime, SLAs, and KPIs
Work with Platform and Build teams to improve reliability and performance
Contribute to capacity planning and performance tuning initiatives
Execute routine system checks, maintenance, and health validations
Support patching, upgrades, and minor releases in production
Validate system readiness post-deployment (smoke checks)
Ensure data integrity and transaction consistency
Support live integrations with banks, aggregators, merchants, and third parties
Monitor API performance and transaction flows
Troubleshoot and resolve integration failures and reconciliation issues
Ensure partner services meet agreed SLAs
Monitor systems using tools (e.g., Zabbix, Grafana, ELK, etc.)
Define and maintain alerts, dashboards, and health checks
Proactively detect anomalies and prevent incidents before impact
Track system performance (latency, throughput, error rates)
Actively participate in major incident management (MIM) and bridge calls
Conduct Root Cause Analysis (RCA) and document findings with actionable fixes
Identify recurring issues and drive permanent resolution (problem management)
Maintain incident logs and ensure proper post-incident reporting
Provide L2/L3 support for Telecel Cash platforms, handling complex technical escalations
Lead or support incident resolution, ensuring minimal downtime and customer impact
Perform deep-dive system, database, and transaction-level troubleshooting
Ensure timely restoration of services in line with SLAs and MTTR targets
Support SMS, USSD, API and other messaging platforms related to mobile money services
Support Middleware services related to Telecel Cash
Handle escalations, upgrades, and enhancements impacting messaging channels
Professional / Technical Competencies
Degree in Computer Science/Computer Engineering/ Information Technology or related discipline / experience
5–10 years’ experience in similar role
Strong troubleshooting skills across applications, APIs, and databases
Experience with monitoring and observability tools
Knowledge of incident management (ITIL practices)
Understanding of mobile money / payments systems
Familiarity with SQL, logs analysis, and system performance tuning
Ability to work in 24/7 support and operations environment
Applying for This Role
Professional / Technical Competencies
Degree in Computer Science/Computer Engineering/ Information Technology or related discipline / experience
5–10 years’ experience in similar role
Strong troubleshooting skills across applications, APIs, and databases
Experience with monitoring and observability tools
Knowledge of incident management (ITIL practices)
Understanding of mobile money / payments systems
Familiarity with SQL, logs analysis, and system performance tuning
Ability to work in 24/7 support and operations environment
Telecel Ghana is one of Ghana's major telecommunications operators, providing mobile voice, high-speed data, and digital services to millions of subscribers nationwide. As part of the international Telecel Group, the company is committed to expanding digital connectivity and delivering innovative mobile solutions that improve everyday life for Ghanaians.
Security and IT roles demand precision, documentation discipline, and a risk-first mindset. Hiring managers look for candidates who can communicate threats in business terms, not just technical ones — and who stay ahead of threat vectors without needing to be told.
Full-time roles typically include benefits (health insurance, pension contributions, paid leave). During salary negotiation, always consider the total compensation package — benefits can be worth 20–30% on top of base salary. Ask specifically about probation period, performance review cadence, and remote/hybrid flexibility before signing.
The following skills appear in this posting. If you have experience with them, make them prominent in your CV and cover note — ideally with a concrete result attached to each one.
| Salary | Competitive |
| Type | Full-time |
| Location | — |
| Category | IT & Cybersecurity |
| Posted | Apr 29, 2026 |
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