About This Opportunity

Business continuity and enterprise risk management have become strategic priorities for telecommunications companies operating in Ghana's increasingly competitive and regulated environment. Network outages, cybersecurity incidents, regulatory changes, and operational disruptions can have immediate commercial and reputational consequences — and the NCA's expectations of resilience from licensed operators are continuously rising.

Telecel Ghana's Business Risk and Continuity function is the organisation's early warning system and operational resilience backbone. This Specialist role spans the full enterprise risk and continuity lifecycle: conducting risk assessments for new products, maintaining and testing Business Continuity Plans, managing the Crisis Management framework, conducting supplier due diligence, and supporting Group BCM audit compliance. For professionals who want to develop deep, practical expertise in enterprise resilience within a major African technology company, the scope and rigour of this role are exceptional.

The Group-level BCM standards that Telecel Ghana operates within are internationally aligned — building experience here produces credentials that are highly transferable across the African telecommunications and technology sectors.

Summary:

Reporting to the Business Risk and Continuity Manager, this role is pivotal in shaping and executing Telecel Ghana’s Business Risk Management framework. The incumbent will lead enterprise-wide risk management initiatives, drive Business Continuity and Crisis Management (BCCM) strategies, and ensure robust compliance across new product and service launches. By coordinating risk assessments, maintaining critical continuity plans, and supporting due diligence and governance processes, this position ensures organizational resilience and alignment with Group standards. The role demands proactive stakeholder engagement, strategic planning, and a strong commitment to continuous improvement in risk preparedness and response readiness.

Responsibilities:

Lead enterprise-wide risk management initiatives, including risk assessment programmes and business updates.

Coordinate risk reviews for all new products and services to ensure compliance and mitigate exposure.

Manage the Business Continuity and Crisis Management (BCCM) framework, including the Business Recovery Centre and alternative communication channels.

Continuously update Business Impact Analyses (BIAs) and ensure functional ownership of assigned roles.

Plan and execute at least one live and two tabletop simulation exercises annually across critical business units.

Deliver targeted training to staff and contractors with Business Continuity responsibilities.

Document and analyze test results, identifying and recommending improvements to continuity plans and procedures.

Provide on-call support for emergency activations of Business Continuity Plans.

Ensure annual or post-change testing of all technical components within the BCCM framework.

Develop, maintain, and update Incident Response Management Plans for all key functions.

Lead BCCM awareness campaigns across the organization.

Maintain and report on the BCCM risk register.

Manage the activities of the BCCM Steering Committee.

Support the Crisis Management Team (CMT) during crises, ensuring tools and facilities are ready for activation.

Serve as the liaison between the CMT and Business Continuity teams during CMAP activation.

Collaborate with stakeholders to identify risks and agree on mitigation approaches under line manager supervision.

Facilitate day-to-day communication on major network changes or activities that may trigger crises, including proposed mitigation measures.

Prepare and finalize crisis management protocols for projects and events in coordination with the line manager.

Conduct due diligence reviews for all new supplier requests within SLA of 3 working days.

Maintain an up-to-date PEP register and share updates with stakeholders monthly.

Generate and distribute due diligence reports to relevant parties.

Prepare comprehensive Business Risk and Continuity reports for leadership and governance purposes.

Monitor project deliverables and conduct testing to validate control effectiveness, with support from project and external teams.

Support internal and Group audits, ensuring zero non-compliance findings in BCM audits.

Applying for This Role

• Hands-on BIA and BCP experience is expected: This is not a policy-writing role — you need practical experience conducting Business Impact Analyses and maintaining live Business Continuity Plans for complex operational environments.
• ISO 22301 certification: The international BCM standard is directly relevant to this role. Holding or studying for ISO 22301 Lead Implementer or Lead Auditor certification will clearly differentiate your application.
• Simulation exercise facilitation: The role explicitly requires planning and running tabletop and live simulation exercises. Prepare specific examples of exercises you have designed and facilitated, and what gaps they revealed.
• Third-party due diligence: Experience with supplier PEP screening, third-party risk assessments, and vendor due diligence processes is a meaningful part of this role — highlight any relevant background.

Requirements:

Minimum 2 years of experience and formal training in Enterprise Risk Management methodologies.

Solid understanding of Business Continuity and Crisis Management principles and practices.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Strong knowledge of telecoms business processes and internal control frameworks.

Demonstrated ability to manage business SPOCs to achieve defined KPIs.

High adaptability to change and evolving business environments.

Excellent written and verbal communication skills.