About This Opportunity

Ecobank maintains one of the largest branch networks of any pan-African bank, serving both retail and SME customers across its 35-country footprint. Branch Sales and Service Managers carry P&L accountability, operational oversight, customer experience responsibility, and team leadership simultaneously — making this one of the most demanding and well-rounded roles in African retail banking.

This Talent Pool listing reflects Ecobank's proactive approach to building a pipeline of branch leadership talent ahead of vacancies across its affiliates. Being accepted into the pool can lead to placement across multiple African markets, offering significant career mobility for professionals who are open to cross-border assignments.

Branch banking leadership in Africa is undergoing rapid transformation. As digital channels absorb routine transactions, branches are being repositioned as relationship and advisory hubs. Managers who can lead this transition — maintaining operational rigour while deepening customer relationships and driving digital adoption — are among the most sought-after professionals in African retail banking today.

DIMENSIONS

Limitless approval authority of cheques paid out.

Number of staff supervised

Branch turnover sales and profit targets

Branch Operations Budgets

Branch Customer Service standards

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

At least 6 years working experience in Banking Operations and specifically in Branch Operations.

Minimum first degree/professional qualification

Excellent sales abilities essential for achieving Branch Sales target

Excellent multicultural awareness and management skills, essentially people person

Detailed working knowledge of processes and controls in all core banking activities

Good communication and inter personal skills

High degree of team building and supervisory skills

KEY RESULT AREAS

To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual

To deliver sales targets of the Branch

To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers

To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses

To establish operational goals which are challenging in the improvement of :

-Operational Cost

-Service Quality

-Controls

-Customer Service

To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security

To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.

Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.

To ensure that the Branch does not obtain an adverse audit grade.

To ensure that the Branch suspense accounts are always balanced

To be responsible for the appraisal of operations staff in the Branch

Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies

Any other duties that will be assigned by the Head of Domestic Operations.

PEOPLE MANAGEMENT

Supervises immediate team members to ensure that time, quality and other set standards are achieved

Interprets Conditions of Service to immediate team members

Appraises the performance of immediate team members and reviews those for lower level staff

Identifies training needs of immediate team members and recommends appropriate training for them.

Administers disciplinary measures to immediate team members in accordance with the Bank’s disciplinary code and procedures

RISK AND COMPLIANCE

Ensure prompt and adequate compliance responses to Sanctions and AML/CFT enquiries sent in by Compliance department

Take part in all annual mandatory refresher training organised by Compliance

Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line.

Signs off all PEP accounts and the Combined Risk Framework.

COMMUNICATIONS AND WORKING RELATIONSHIPS

Head, Domestic Operations

Director, Retail Banking

Director, Banking Operations

Deputy Managing Director

Managing Director

Peers in industry

External auditors

Central Bank

Information security responsibilities

Abide by the bank’s ISMS (Information Security Management Systems) policies and procedures

Safeguard the bank’s information assets in accordance with its ISMS policies and procedures

Applying for This Role

• Revenue numbers are everything: Your CV must show specific branch performance data — deposit growth, loan book growth, fee income, customer acquisition numbers. Generic descriptions of responsibilities will not advance your application.
• Audit grade history matters: Ecobank's internal audit function grades branches actively. If you have maintained excellent or satisfactory audit grades, state this explicitly.
• Cross-affiliate openness is valued: The talent pool is used for placements across Ecobank's African network. Indicating openness to cross-country deployment significantly improves your prospects.
• Compliance track record: Demonstrate your personal commitment to AML/CFT compliance, KYC standards, and sanctions screening — branches are primary compliance frontlines.