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Manager, Group Investigations
Ecobank Transnational Incorporated · Lomé, Togo · Full-time
Operations ["investigations","fraud management","forensics","risk management","compliance","banking operations"]
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Posted 1 month ago · Job #36
About the Role

About This Opportunity

Financial crime across Africa has grown in both scale and sophistication. Cybercrime, insider fraud, cross-border money laundering, and regulatory breaches represent existential risks for banks operating across multiple jurisdictions with varying legal and enforcement frameworks. Ecobank's Internal Audit and Monitoring Services function — and specifically its Group Investigations unit — is the institution's frontline defence, with a mandate spanning all 35 affiliates and authority to investigate the most sensitive matters at the highest levels of the organisation.

This Manager, Group Investigations role is a serious appointment for a serious professional. You will lead complex, multi-jurisdictional investigations into fraud, financial crime, and employee misconduct — managing forensic evidence, conducting witness interviews, coordinating with law enforcement across different African legal systems, and producing reports that will be scrutinised by Board governance committees. The role demands absolute discretion, intellectual rigour, and the personal credibility to engage effectively with senior management, regulators, and legal counsel across the continent.

For forensic accounting, financial crime, or law enforcement professionals ready to operate at continental scale within a major banking group, this is a career-defining opportunity.


JOB PURPOSE

Job Title: Manager, Group Investigations

Affiliate: Group Investigations – IAMS (Internal Audit & Monitoring Services)

Reports to: Head, Group Investigations – IAMS

The Manager, Group Investigations is responsible for leading and conducting comprehensive investigations into fraud, misconduct, financial crime, and other irregularities across Ecobank's pan-African network. The role plays a critical part in protecting the Bank's assets, reputation, and integrity by ensuring investigations are conducted with professionalism, objectivity, and in strict compliance with legal and regulatory standards.

KEY RESPONSIBILITIES

Investigation Management

• Lead and manage complex investigations into allegations of fraud, financial crime, employee misconduct, and regulatory breaches across Ecobank affiliates.

• Plan and execute investigation strategies, including evidence gathering, witness interviews, forensic data analysis, and transaction tracing.

• Coordinate with local affiliate investigation teams, legal counsel, law enforcement agencies, and regulatory bodies as required.

• Produce clear, well-structured investigation reports with findings, evidence, root cause analysis, and recommended corrective actions.

Fraud Detection & Prevention

• Analyse fraud trends, patterns, and emerging typologies to support proactive detection and prevention initiatives.

• Provide input into the design and strengthening of internal controls and anti-fraud frameworks.

• Conduct fraud awareness training and sensitisation sessions for staff across affiliates.

• Review and assess referrals from the ethics hotline, internal audit, compliance, and management teams.

Stakeholder Engagement & Governance

• Liaise with senior management, legal, compliance, and HR teams on investigation outcomes and disciplinary proceedings.

• Ensure all investigation activities comply with applicable laws, regulatory requirements, and Ecobank Group policies.

• Maintain an accurate and confidential investigation case management database, tracking case status, outcomes, and recovery actions.

• Present investigation findings and trends to senior management and governance committees as required.

Recovery & Loss Mitigation

• Work with relevant teams to identify and maximise recovery of funds lost through fraud or misconduct.

• Coordinate with external forensic specialists where technical expertise is required.

JOB PROFILE

Qualifications & Experience

• Bachelor's degree in Law, Finance, Accounting, Criminology, or a related field; professional certifications (CFE, CAMS, ACA, or similar) are strongly preferred.

• Minimum 7–10 years of experience in financial crime investigations, forensic audit, or law enforcement, with at least 3–4 years in a financial institution.

• Proven experience managing complex, multi-jurisdictional investigations.

• Strong knowledge of banking operations, payment systems, and financial crime typologies.

• Experience working across multiple African markets is a significant advantage.

• Fluency in French and English is essential given the role's pan-African remit.

Skills & Competencies

• Exceptional analytical and investigative skills with keen attention to detail.

• Strong interviewing, evidence gathering, and forensic analysis capabilities.

• Excellent report writing and communication skills.

• High level of integrity, discretion, and professional judgement.

• Ability to manage sensitive matters with confidentiality and objectivity.

• Resilience and ability to operate effectively under pressure.


Applying for This Role

  • Bilingual English/French capability is essential: Ecobank's pan-African remit means this is a genuine language requirement, not a preference. Be honest about your proficiency level in both languages.
  • CFE certification is strongly preferred: If you hold it, lead with it. If you are actively studying, state your expected certification date. CAMS (anti-money laundering) certification is also a relevant credential.
  • Case complexity is what matters: Prepare two or three structured investigation case studies demonstrating multi-jurisdictional scope, regulatory interaction, senior stakeholder management, and successful outcomes.
  • African law enforcement experience is valuable: Any engagement with EFCC, FIC, ARAs, or financial intelligence units across the continent demonstrates the practical enforcement context the role operates within.
About Ecobank Transnational Incorporated
Ecobank Transnational Incorporated
Banking & Finance · 10,001+ employees

Ecobank Transnational Incorporated is Africa's leading pan-African banking group with a presence in 35 countries — the largest network of any bank on the continent. Headquartered in Lomé, Togo, Ecobank serves millions of individuals, businesses, and institutions with retail, corporate, and investment banking services, driving financial inclusion across Africa.

🧭
Application Guide for This Role
Tailored tips to help you stand out and prepare confidently
🔧 What Operations Hiring Managers Look For

Operations leaders hire for process thinking, cross-functional coordination, and measurable efficiency improvement. They want candidates who can diagnose bottlenecks, implement fixes, and sustain improvements without constant oversight — and who communicate trade-offs clearly before committing resources.

How to Stand Out
  • Lead with process improvement impact: throughput increased, error rate reduced, cost per unit lowered — numbers make the story concrete.
  • Show experience with ops tooling: project management software, ERP systems, BI dashboards, or workflow automation platforms.
  • Demonstrate cross-functional credibility: describe how you've worked alongside finance, sales, or engineering to implement an operational change.
  • Prepare a structured problem-solving example using a framework (5 Whys, DMAIC, A3) — ops interviews love process thinking made explicit.
Likely Interview Questions
  1. Walk me through a process you found and fixed — from identification to sustained improvement.
  2. How do you get buy-in from teams who are resistant to a process change?
  3. Describe how you'd prioritise three equally urgent operational problems with one team.
  4. How do you measure whether an operational improvement has actually stuck after 90 days?
Pro tip: Review Lean Six Sigma concepts (even at Yellow Belt level) before your interview — being able to name the methodology behind your process improvements adds professional credibility.
📄 About Full-Time Employment Roles

Full-time roles typically include benefits (health insurance, pension contributions, paid leave). During salary negotiation, always consider the total compensation package — benefits can be worth 20–30% on top of base salary. Ask specifically about probation period, performance review cadence, and remote/hybrid flexibility before signing.

🛠 Highlighted Skills for This Role

The following skills appear in this posting. If you have experience with them, make them prominent in your CV and cover note — ideally with a concrete result attached to each one.

["investigations","fraud management","forensics","risk management","compliance","banking operations"]
✅ Before You Hit Submit
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Job Overview
Salary Competitive
Type Full-time
Location Lomé, Togo
Category Operations
Posted Apr 22, 2026
Apply Now
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