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Manager, ESG Impact Reporting at MTN Ghana
MTN Ghana · Accra · Full-time
Operations
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Posted 3 weeks ago · Job #46
About the Role

About This Opportunity

MTN Ghana is the country's largest mobile network operator, with over 27 million subscribers and a dominant position across voice, data, and mobile money (MoMo) services. As a publicly listed company on the Ghana Stock Exchange, MTN Ghana operates under heightened transparency obligations and is increasingly scrutinised by institutional investors, ESG-focused funds, and international stakeholders on its environmental, social, and governance performance. Ghana's role as a regional business hub makes strong ESG credentials a genuine competitive asset.

This Manager, ESG Impact Reporting role sits within MTN Ghana's Sustainability and Shared Value function — the team responsible for translating the company's ESG commitments into measured, reportable, and independently verifiable performance. Beyond producing the annual sustainability report, you will work across MTN Ghana's business units to embed data discipline, ensure consistency with MTN Group reporting standards, and engage external stakeholders including investors, regulators, and civil society.

With ESG becoming a key criterion for accessing international capital markets and maintaining social licence to operate, this role positions you at the forefront of a rapidly professionalising field in Ghana's corporate sector.


Division: Corporate Services

Department: Sustainability & Shared Value

Location: Accra

Position: Manager, ESG Impact Reporting

Level: MTN Level 3

Reports to: Senior Manager, Sustainability

Job summary

The ESG Impact Reporting Manager is responsible for implementing MTN Ghana’s Environmental, Social, and Governance (ESG) strategy via performance metrics and impact reporting. The role ensures alignment with global ESG frameworks and regulatory standards while supporting transparency, evaluations, mechanisms aligned to sustainable business practices. This role works cross-functionally with internal departments and external stakeholders to measure sustainability impact, manage ESG data, and produce high-quality sustainability and impact reports.

Context:

•Dynamic and highly competitive telecommunication & ICT industry

•Multi-regulated environment

•Environmental, social and governance prioritized

•Public listed company

•Localization a key objective for business and government

•Regionalization structure implication

•Partnerships at the core of industry plans

•MTN Group reporting best practices and standards

•Performance driven environment

•Diverse cultural environment

•MTN Foundation

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!


Applying for This Role

  • GRI and SASB proficiency are expected: MTN Group reports against GRI Standards. Familiarity with the GRI Universal Standards and the relevant sector disclosures, as well as SASB's Telecommunication Services standard, is important preparation.
  • Ghana Stock Exchange sustainability reporting: The GSE has introduced sustainability disclosure guidelines for listed companies. Knowledge of these local requirements alongside international standards will set you apart.
  • Cross-functional data management: The role requires collecting ESG data from across the business. Prepare examples of how you have coordinated data collection, ensured accuracy, and built reporting processes in a large organisation.
  • Stakeholder engagement experience: ESG reporting involves regular interaction with investors, NGOs, regulators, and media. Demonstrate your experience managing diverse external stakeholders around sensitive performance data.
Requirements

5 years minimum experience in data analytics and reporting of which 3 years must have been in Sustainability & Social Impact reporting in a supervisory role.

Professional/Technical competencies:

•ESG Impact and Reporting

•Research Impact and Insights

•Data mining and analytics

•Strong knowledge of all main analytics tools and techniques

•Business Performance Management

•Planning and Budgeting

•Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)

•Knowledge and ability to analyse KPIs and provide detailed reports

•Project management reporting principles

Skills/ Physical Competencies:

•Self-starter and ability to keep up in a fast-paced environment while meeting deadlines

•Naturally curious and have a passion to ideate and advance innovation of digital products

•Must be detail-oriented and have good organization skills

•Maturity, professionalism, and good conflict management

•Very good at presenting advanced insights in a simple language for senior leaders

•Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports

•Personal Skills – Trustworthy, integrity in dealings

•Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively

•Organizational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the

•Global thinker, analytical thinking, critical thinking, and problem-solving abilities

HOW TO APPLY

Qualified Applicants should send their Curriculum Vitae by to:

MTNGhanaRecruitment@mtn.com

Closing Date: 30 April, 2026Newspapers

About MTN Ghana
MTN Ghana
Telecommunications · 1,001–5,000 employees

MTN Ghana is a subsidiary of the MTN Group, Africa's largest mobile network operator by subscribers. Operating in Ghana since 1994, MTN Ghana provides voice, data, MoMo mobile money, and enterprise connectivity solutions to millions of customers, playing a central role in driving digital and financial inclusion across the country.

🧭
Application Guide for This Role
Tailored tips to help you stand out and prepare confidently
🔧 What Operations Hiring Managers Look For

Operations leaders hire for process thinking, cross-functional coordination, and measurable efficiency improvement. They want candidates who can diagnose bottlenecks, implement fixes, and sustain improvements without constant oversight — and who communicate trade-offs clearly before committing resources.

How to Stand Out
  • Lead with process improvement impact: throughput increased, error rate reduced, cost per unit lowered — numbers make the story concrete.
  • Show experience with ops tooling: project management software, ERP systems, BI dashboards, or workflow automation platforms.
  • Demonstrate cross-functional credibility: describe how you've worked alongside finance, sales, or engineering to implement an operational change.
  • Prepare a structured problem-solving example using a framework (5 Whys, DMAIC, A3) — ops interviews love process thinking made explicit.
Likely Interview Questions
  1. Walk me through a process you found and fixed — from identification to sustained improvement.
  2. How do you get buy-in from teams who are resistant to a process change?
  3. Describe how you'd prioritise three equally urgent operational problems with one team.
  4. How do you measure whether an operational improvement has actually stuck after 90 days?
Pro tip: Review Lean Six Sigma concepts (even at Yellow Belt level) before your interview — being able to name the methodology behind your process improvements adds professional credibility.
📄 About Full-Time Employment Roles

Full-time roles typically include benefits (health insurance, pension contributions, paid leave). During salary negotiation, always consider the total compensation package — benefits can be worth 20–30% on top of base salary. Ask specifically about probation period, performance review cadence, and remote/hybrid flexibility before signing.

✅ Before You Hit Submit
📝
Tailor your CV
Remove irrelevant roles. Match your language to the job description — ATS systems score keyword alignment.
💌
Write a real cover note
One paragraph that explains why this specific company, this specific role, right now. Generic notes go unread.
🔍
Research the company
Know their product, recent news, funding stage, and competitors. Bring one insight to your interview.
🔗
Clean up your LinkedIn
Make sure your profile matches your CV and your headline reflects the role you want, not the one you are leaving.
Job Overview
Salary Competitive
Type Full-time
Location Accra
Category Operations
Posted Apr 29, 2026
Apply Now
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